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Privacy Policy & Terms

Confidentiality is at the heart of everything we do. This page explains how Solace Minds handles your information and the terms for using our website and services.

Privacy Policy

Last updated: October 2026

Solace Minds (“we”, “us”, “our”), Bengaluru, Karnataka, respects your privacy. This policy describes what information we collect through our website and services, how we use it, and the choices you have. It is intended to comply with India's Digital Personal Data Protection Act, 2023 and the Information Technology Act, 2000.

1. Information we collect

  • Information you give us: your name, mobile number, email address, age, city, preferred consultation mode, service required, preferred date and time, and any message you share when you book an appointment or send a workshop enquiry.
  • Session information: notes and records created during counselling or coaching, which are held in strict confidence.
  • Website usage: basic technical information such as browser type and pages visited, collected by our hosting provider and any analytics tools we use.

2. How we use your information

  • To respond to your enquiries and schedule, confirm or reschedule appointments and workshops.
  • To provide counselling, coaching and wellness services suited to your needs.
  • To send you important updates about your sessions. We send promotional messages only with your consent.
  • To improve our website and services, and to meet legal obligations.

3. Confidentiality

Everything you share in a session is kept private. We do not disclose your information to anyone without your written consent, except where we are required to by law, or where there is a serious and immediate risk of harm to you or someone else.

4. Sharing of information

We do not sell or rent your personal information. We may share limited information with trusted service providers (for example, website hosting, email or messaging services) only as needed to operate our services, and they are required to keep it secure.

5. WhatsApp, phone and email

When you contact us through WhatsApp, phone or email, your messages are also subject to the privacy policies of those providers. Please avoid sharing highly sensitive details over these channels; you can discuss them in your session instead.

6. Data security and retention

We take reasonable technical and organizational measures to protect your information. We keep personal data only for as long as needed for the purposes above, or as required by law, and then securely delete it.

7. Children's information

For counselling of children under 18, we collect information and consent from a parent or legal guardian.

8. Your rights

You may ask to access, correct or delete your personal information, or withdraw your consent, by contacting us using the details below. We will respond within a reasonable time.

9. Cookies

Our website may use essential cookies and, if enabled, analytics cookies to understand how visitors use the site. You can control cookies through your browser settings.

10. Changes to this policy

We may update this policy from time to time. The latest version will always be available on this page.

Terms and Conditions

Last updated: October 2026

By using this website or booking our services, you agree to these terms.

1. Our services

Solace Minds offers counselling, life coaching, emotional support, motivation sessions, and mental wellness workshops. Our services support emotional well-being and personal growth. They are not a substitute for medical diagnosis, psychiatric treatment or emergency care.

2. Not an emergency service

If you or someone you know is in crisis or at risk of harm, please contact emergency services on 112, the national Tele-MANAS mental health helpline on 14416, or visit the nearest hospital immediately.

3. Appointments

  • Submitting a booking request does not confirm an appointment. Our team will contact you to confirm the date and time.
  • Sessions may be online or in person, as agreed at the time of booking.
  • Please inform us at least 24 hours in advance if you need to cancel or reschedule.

4. Fees and payments

Session and workshop fees are shared at the time of booking. Fees, payment methods and refund terms will be communicated to you before your session or program is confirmed.

5. Your responsibilities

Please provide accurate information when booking, and treat our team and other participants (in group sessions and workshops) with respect. Information shared by others in group sessions must be kept confidential.

6. Website content

Articles and resources on this website are for general information and awareness only and should not be treated as professional advice for your specific situation. All content, artwork and branding on this website belong to Solace Minds and may not be reused without permission.

7. External links

Our website may link to other websites such as Google Maps, WhatsApp, Instagram and LinkedIn. We are not responsible for the content or privacy practices of those websites.

8. Limitation of liability

We provide our services with care and professionalism. Outcomes of counselling and coaching depend on many factors, and we cannot guarantee specific results.

9. Governing law

These terms are governed by the laws of India, and any disputes are subject to the jurisdiction of the courts in Bengaluru, Karnataka.